The Company tab: the foundation everything else runs on.
Nothing dramatic-looking, but this is where it actually matters. Get the SMTP wrong and your customers never see a confirmation email. Skip the Google Maps key and the booking widget can't calculate a single fare. This tab is worth doing properly, once.
Company Information
This is the record every other part of the system reads from — the currency your customers see prices in, the language your own admin panel displays in, kilometres or miles, and the correct local time stamped on every booking. Name, dispatcher name, password, phones, website and admin email live here too.
Why the address matters more than it looks
Your Company Address isn't just for show — it can feed directly into pricing. Some fleets charge for the "dead mileage": the drive from base to the pickup, and/or from the drop-off back to base. Whether you charge one leg, both, or neither is entirely your choice — but the system can only calculate it correctly if your base address is accurate. We set this for you when you register, but it's worth double-checking and saving it exactly right here.
One more thing worth flagging: the Company Domain Admin Email field specifically warns against free addresses like Gmail or Yahoo. That's not us being fussy — it ties directly into the next section, because it affects whether your emails actually arrive.
SMTP Setup
This is exactly the same thing as adding your work email to your phone or to Outlook — just for your booking system instead. Five fields, each with a direct equivalent you've probably filled in before:
Why this is worth getting exactly right
If this isn't configured correctly, your customers never get their booking confirmation — they're left wondering if their reservation even went through. It matters even more now: mailbox providers check DKIM, DMARC and SPF before they'll deliver a message at all, so a badly-configured sender can see its emails silently vanish into spam, or get rejected outright.
Don't have your own SMTP available? There's a registration link on this screen for an email delivery service you can sign up for instead, so this never has to be a blocker.
Fiscal Data
Fiscal address, company licence, VAT and register number — fill these in and they appear on your invoices automatically. Client Tax By Default (%) is the rate applied unless you override it for a specific client. If you'd rather not chase invoices manually, switch on "Send Invoice Automatically To Customer After The Job Has Been Completed" — the moment a job is marked complete, the invoice goes out on its own.
Payment Info
Enable Pay To Driver and Enable Pay Online control which payment buttons your customer actually sees at checkout. At least one needs to be switched on, or nobody can complete a booking at all. Turn off Pay To Driver if you only want to take payment online; leave it on if you're happy for customers to settle up in cash with the driver, or later.
"Pay Later" is more useful than it sounds
A customer choosing Pay Later doesn't mean the money's out of your hands. If you're not confident a booking is genuine, you can send that customer a payment link from the system afterwards — asking them to confirm it's a real reservation before you commit a driver to it.
For gateways: generally run one "major" processor alongside PayPal, not two majors together — Stripe + PayPal or Mollie + PayPal both work well, but avoid pairing Stripe with Mollie, for example. Each gateway has its own API keys to enter here.
Both PayPal and Stripe have a Sandbox/Test mode and a Live mode. Use Sandbox/Test while you're setting up — the panel even provides test card details for exactly that purpose — then switch to Live once you're ready to take real payments.
The same pair exists again further down for Payment Invoice — same idea, just for the flow where a customer is paying an invoice rather than a live booking.
About Us
Title, description and keyword tags here are specific to your own booking form — worth filling in properly for your own SEO, separate from anything on your main website.
Enable Terms & Enable Privacy
Especially important if you take European customers. Switching these on makes it clear the customer has accepted your terms and privacy policy before they book — so if a dispute ever comes up later over a late cancellation, a refund, or "I didn't know that policy applied," you're covered.
Review Links
Add up to two — a title (what shows to the customer, e.g. "Google" or "Trip Advisor") and the link itself. These go out in the automatic email sent once a booking is completed, if that email is switched on under the Front-end tab, inviting the customer to leave you a review right where you want it.
Passenger App Links
If you've got a passenger app published on Android and/or Apple, add the store links here. They'll appear in customer emails, so someone who's already booked once can download the app and book directly from it next time.
Four integrations live in this block. The first one isn't optional.
Google Maps API Key
Without this, nothing works — no addresses, no map, no fare calculation. You'll need your own Google Cloud account: activate the Maps and Places APIs and set up billing against that account. Google typically gives around $300 in free credit, and most fleets at normal booking volume never actually get charged — it's really only very high-volume users, like a large broker, who'd see a bill.
For: Google Maps API Key
I run a taxi/chauffeur booking company using FareBookings (farebookings.com) taxi dispatch and booking software, running since 2012. I need to get a Google Maps API key for my booking website — I need the Maps JavaScript API and Places API enabled, and a billing account set up (Google requires this even though normal usage usually stays inside the free credit). Google's Cloud Console interface changes fairly often, so please search for the current, up-to-date steps rather than relying on what you already know, and walk me through it from scratch, step by step, telling me exactly where to click today. Flag clearly any step that asks for card details.
Paste it into ChatGPT, Gemini, Claude, Copilot — whatever AI assistant you already use. The important part isn't which one: it's that you're asking it to search, so it gives you today's actual screens instead of an old screenshot.
Conversion tracking
Google Conversion ID and Label, the Tag Manager Container ID, and the Analytics ID all feed the tracking side of the system — set these up if you're running Google Ads and want to measure what's actually converting.
Google Calendar
Connect this and every booking syncs straight to your own Google Calendar. To set it up: grab the Calendar ID from your calendar's settings, then get a Client ID and Client Secret from the Google Developer Console — either way you end up with the same two credentials to paste in here.
For: Google Calendar Client ID & Secret
I need to connect a Google Calendar to my FareBookings (farebookings.com) booking system so that every booking automatically creates an event on my calendar. I need three things: the Calendar ID from my Google Calendar settings, and a Client ID and Client Secret from the Google Cloud/Developer Console with the Calendar API enabled. Google's process for this has changed over time (it used to require publishing/verifying an app; that may not be the case anymore). Please search for the current steps rather than relying on older training data, and walk me through exactly where to click today to get all three values.
Paste it into ChatGPT, Gemini, Claude, Copilot — whatever AI assistant you already use. The important part isn't which one: it's that you're asking it to search, so it gives you today's actual screens instead of an old screenshot.
The Iframe Code field is optional — it only shows your calendar inline inside the admin panel tab, and only if you happen to be logged into the same browser. Honestly, it's a better experience to just open Google Calendar in its own tab: you get the full functionality and can manage bookings from there far more easily.
Why it's worth doing anyway
Your hosting runs at full uptime the vast majority of the time — but in the rare event of a maintenance window, an attack, or any other disruption, your Google Calendar still has every booking sitting safely in it. Not a replacement for the panel, but a real backup worth having.
This tab is the one to get right first.
If SMTP, your Google Maps key, or Calendar aren't configured correctly, core parts of the system simply don't work — it's not a "nice to have later" tab. We set your base address for you when you register, but it's worth confirming it's exactly right and saved here before you move on.